“Beginning in January 2023, there will be another option for the treatment of muscle and joint problems with free virtual physical therapy through SWORD Health. Please note: your current coverage for in-person physical therapy will remain the same. With SWORD Health: Individuals who participate will be matched with a licensed professional physical therapist to receive an evaluation and personalized treatment plan designed around your diagnosis and needs. Live virtual consultation and video instruction will show you how to use wearable sensors and a monitoring device (all provided at no cost to you) that will allow you to receive real-time feedback to correct your form as you do your prescribed exercises. Your physical therapist will review your progress and make adjustments to your program as needed. Using the SWORD app, you can watch educational videos, chat regularly with your physical therapist, learn about your condition and also apply behavioral therapy strategies to help train your brain as you work your body.”

“Effective November 1, 2022, the Citi Be Well Program, which offers mental health support for you and your family, will be provided through LifeWorks, a global leader in employee well-being programs, replacing Humana. With this change, your program benefits will expand to include:

• 24/7 instant chat with a professional counselor
• Self-guided CareNow programs using internet-based cognitive behavioral therapy (iCBT)
• Personalized digital content and tools through the LifeWorks mobile app and website

More free services (up to five in-person sessions with a Be Well counselor and up to five weeks of asynchronous texting or five phone, video or chat sessions through BetterHelp, per issue per year, for each member of your household)”

“Forming a relationship with a reliable doctor is important, but a telehealth service can treat everyday health care issues—any time, from anywhere—saving you time and money. Telehealth allows you to speak by phone or video with a board-certified doctor 24/7 for a diagnosis on minor, short-term issues, such as a fever or the flu. While costs vary based on your medical option, they will likely be lower than a visit to the doctor’s office.”

“Whether you need help finding the best physician in your area, information about a new diagnosis or treatment or support deciding if surgery is right for you, Included Health will give you expert medical advice, including second opinions from top doctors, for your individual medical needs.”

“Health Advocate can help you, your spouse/partner, your children, your parents and even your parents-in-law:

• Resolve insurance claims and billing issues Identify and make appointments with hard-to-reach specialists
• Obtain additional information about a medical condition
• Address the medical issues and health care needs of your family members
• Understand issues related to prescription drugs, such as how to compare generic and brand-name medications
• And more!”

“You have three ways to earn rewards — taking a Health Assessment, completing points-based activities or earning action rewards. Altogether, you have the potential to earn more than $500 in Live Well Rewards between October 1, 2022 and September 30, 2023. Spouses/partners enrolled in a Citi medical plan can earn more than $400 in Live Well Rewards, too!”

“With support from a registered dietitian and the easy-to-use Foodsmart app, eating healthier has never been easier. Simply choose what you’d like to work on, like cutting out sweets or portion control. Based on your input, tips will be provided to help you achieve your goals. You can also get ideas for meals that are designed to be healthy, build a shopping list and make a weekly meal plan. You will earn Pulse Points for things like tracking calories and adding recipes to your grocery list.”

“Develop lifelong skills for improving your mental and emotional health with RethinkCare’s digital learning programs. You can earn Pulse Points by completing evidence-based courses on mindfulness, resilience, self-awareness and more.”

“If you ever feel groggy during the day, experience anxiety that keeps you from falling asleep, or can’t seem to get a good night’s rest, Sleepio can help. Access Sleepio, an online sleep improvement program, to improve your sleep habits through cognitive behavioral therapy—at no cost to you. Whether you need a few basic tips or require more detailed guidance on how to improve your sleep, Sleepio is scientifically proven to help you fall asleep and stay asleep. Register for Sleepio and complete the two-minute sleep test online to learn your sleep score, then work to improve your sleep with proven techniques developed from over 35 years of related research.”

“Transform Diabetes Care (TDC) is a comprehensive diabetes care and management program provided through CVS Health. Based on your needs, TDC helps you take control of your health, at home or on the go, with easy-to-use technology and direct access to registered nurses, coaches and dieticians who provide support and resources customized to your needs.”

“Health Advocate – Health Advocate gives you access to free, personalized assistance to help you and your family navigate the health care system. Whether you have a question about coverage or are diagnosed with a medical issue, Health Advocate’s team of doctors, registered nurses, and expert health care professionals are available to support you.” Contact Health Advocate to:

• Understand your benefits,
• Resolve claims and billing issues,
• Clarify a diagnosis and research the latest treatment options,
• Connect with in-network providers, including leading specialists, hospitals, and facilities,
• Coordinate transportation and care after a hospital stay,
• Get end-to-end support during all phases of care”

“ConsumerMedical can help you make more informed decisions about your medical treatment by providing personalized research and support for any health condition. A team of doctors, nurses, and medical researchers will evaluate your situation, then provide information from trusted sources to help you learn about your diagnosis and treatment options – including providers, procedures, and their costs. And if your doctor recommends lower back surgery, hip or knee replacement, weight loss surgery, or a hysterectomy, and you participate in the ConsumerMedical surgery decision support program, you can earn a gift card.”

“Guidance Resources provides you and your family with support resources for child and elder care, disability, education, and financial and legal services. You receive up to five sessions for each issue at no cost to you. GuidanceResources Online provides free information on relationships, work, school, children, wellness, legal issues, and financial issues. Resources include articles, tutorials, videos, and more.”